Jetbook Color

pinguin_do wrote:

Jerry wrote:

Komandor wrote:You deleted my message because you don't like to hear the truth? You will get a lawsuit instead.

Lets talk facts. Literally the majority of your posts are negative, community members are required to make positive contributions to the community at large in order to keep their posting privileges. You can make suggestions, in fact we recommend it, however it should be done in a way which will help our customers and our company.

Hi Jerry,

we had a lot of constructive comments on this board. A lot of feature requests were posted ans also bug reports.
Some of the bugs are fixed now. Nearly no feature request was implemented for the end customer.

We only hear that it might happen in the future but closed user groups have priority.
Because I do not have the features I paid for after 3 month of waiting I requested the device to be taken back.

If we had some statements about timeplans when also the unprivileged customers get the features, the feedback would be better from other participants in the forum.

It's nice that a wishlist is implemented now and I hope users not returning the device will be happy with future updates since the device is still good.

I hope that your co workers in the sales department know about german law well enough to handle the returning fair for all sides.

Best regards,

Daniel

Hi Daniel,

I always like people to know we are doing what we can to meet everyone needs. I let you guys know information as soon as i receive it, know our forum customers are some of our most loyal fans so i try to make updating info here a priority.

I know we are definitely making accommodations for customers who are unsatisfied about the device.

Once again all of your feedback is essential to our business as a whole and we will keep looking to our customer for information on how to proceed with firmware updates and new products.

i get my jetbook color color on May 29, but i find i cannot open pdf. and epub. files, who can help me? i only can open jpg and bmp files,
my firmware is 49.37.509, r1302 Spanish 1257, May i need to update?
where i can update? i cannot find the update file on the website, can you set a update selection?

i get my jetbook color color on May 29, but i find i cannot open pdf. and epub. files, who can help me? i only can open jpg and bmp files,
my firmware is 49.37.509, r1302 Spanish 1257, May i need to update?
where i can update? i cannot find the update file on the website, can you set a update selection?

Dear Jeff, Greg,

I have received my jetbook color,
I have copy some ebook into the jetbook color,
But I find I cannot read any epub or word Chinese file,
I try to reset the ereader, but result is same,
I find jetbook color don’t support tradition Chinese menu, can you revise for us?
In Taiwan and HongKong are using tradition Chinese, if you want to sale to these area, you must support tradition Chinese,
Are you sure jetbook support epub and word format, I cannot read this kind ebook,
Can you tell me how to set reading format selection,
Its response is very slow,

My firmware version is 49.37.509 / r1302 spanish 1257,
Do I need to do a update? How to do?
Can you set a update option in your website for our update firmware and software?
Or you tell me where I can go to update?

This ebbok have WIFI connect function, but I cannot fine any browse mode like Windows explosive,
How can I do to connect the internet to download files?

I need ask you for help or China Hanvon company?

Since Hanvon sells the device to the Asian market, presumably in the two main Chinese
dialects, at least, why did you decide to buy the JBC? Is Ectaco even advertising it in
Taiwan? Are there problems with the Hanvon firmware that make the JBC a better
choice for general use or was it for the educational specialization of the JBC?

Luck;
Ken

This message was edited 1 time. Last update was at 06/08/2012 02:10:12

You have bought the Spanish version. It is directed towards English-Spanish. There is a Russian version too, however I don't know much about that one.
Basically your translator and dictionary will be without use for you, as well as the school software, as these things come in English-Spanish only.

The update you have is the latest. No need for upgrades, unless after trying you want to try the Russian firmware.

The JBC does not have my native language installed neither, though anyone in The Netherlands, or Belgium, or Germany can buy it, but it is not made for these languages.
Anyone buying the device should know that.

The menu structure does support some form of Chinese, meaning you can still browse through the device using one of the following languages:
English, Russian, I think Yugoslavian (but forgive me it's quite hard to read), German, Spanish, Portuguese, Japanese, Italian, French, Czechs, Polish, and Chinese.

Perhaps after changing the device's menu structure it will be able to read the books.
If they are DRM protected,chances are they don't display on your JBC.

The device is mainly based on Latin lettertypes. They also have added letters outside of the alphabet to support the russian/polish/Czechs/... languages.

As far as Chinese ebooks go, I can not say how they work. However, best is to download some Japanese, Chinese, and some other similar lettertype books, download preferably the PDF files first, then Epub.
If it can not display the letters, you could always open PDF's that are based on images (scanned pages, rather than written pages).

My reset button had broken because i used paper clip to reset the Jetbook Color. Later I found out that you can't reset the jetbook other than using the stylus. This kind of critical information should be printed in the manual inside the box!

Now, I can't reset it anymore other than taking the battery out and put it back. Lol.

I think I still can update using the on button and it updated to the latest os but I can't get the firmware updated. It go through the integrity check and after that it say 'File corupted. Can't update'. I Repeated the process several times, but it didn't success. I don't think that the file is corrupted because the file extracted from the zip file successfully. Is it because I don't use the proper way to update? And I noticed that the new os is slow.

As i bought this just to read pdf, I still can use it but it's so troublesome to go the next page in zoom mode.

bullet9 wrote:
My reset button had broken because i used paper clip to reset the Jetbook Color. Later I found out that you can't reset the jetbook other than using the stylus. This kind of critical information should be printed in the manual inside the box!

Now, I can't reset it anymore other than taking the battery out and put it back. Lol.

I think I still can update using the on button and it updated to the latest os but I can't get the firmware updated. It go through the integrity check and after that it say 'File corupted. Can't update'. I Repeated the process several times, but it didn't success. I don't think that the file is corrupted because the file extracted from the zip file successfully. Is it because I don't use the proper way to update? And I noticed that the new os is slow.

As i bought this just to read pdf, I still can use it but it's so troublesome to go the next page in zoom mode.

Hey,

Thanks for the message.

I have reset the jetBook with all kinds of things (even a piece of tin foil once!!). Are you saying the actual button itself has been broken because of the paperclip? Was it broken off?

You also said you took the battery out so you must have taken the jetbook apart.

Pressing the reset button is essential to the update, to my knowledge there is no way to do it without.

I would see if tech support has some other option, you can call 718-728-3605 or email [email protected]

Hope this helps!

This message was edited 1 time. Last update was at 06/09/2012 11:02:00

like Jerry said, the reset button can be pressed with all kinds of things. It's hard to break it, unless you're careless in putting too much force on the switch. Just press and hold for 5 seconds.

Also, there's no real connection to pressing the reset button, and files being corrupt.

Thirdly, there's no battery door, so to remove the battery you'd have to open the device, which would void the warranty, and is not recommended.

Also, if the update does not pass the integrity check, try redownloading the file. There might have been some network error while downloading. I would recommend a download manager, instead of relying on your browser's built in manager, as download managers more correctly support autoresume (in case there's a network collision or download abort).

For this reason I prefer bittorrent over http download, as the built in ecc is much higher, as well as for a company it would mean less bandwidth on their servers.

Jerry wrote:

bullet9 wrote:
My reset button had broken because i used paper clip to reset the Jetbook Color. Later I found out that you can't reset the jetbook other than using the stylus. This kind of critical information should be printed in the manual inside the box!

Now, I can't reset it anymore other than taking the battery out and put it back. Lol.

I think I still can update using the on button and it updated to the latest os but I can't get the firmware updated. It go through the integrity check and after that it say 'File corupted. Can't update'. I Repeated the process several times, but it didn't success. I don't think that the file is corrupted because the file extracted from the zip file successfully. Is it because I don't use the proper way to update? And I noticed that the new os is slow.

As i bought this just to read pdf, I still can use it but it's so troublesome to go the next page in zoom mode.

Hey,

Thanks for the message.

I have reset the jetBook with all kinds of things (even a piece of tin foil once!!). Are you saying the actual button itself has been broken because of the paperclip? Was it broken off?

You also said you took the battery out so you must have taken the jetbook apart.

Pressing the reset button is essential to the update, to my knowledge there is no way to do it without.

I would see if tech support has some other option, you can call 718-728-3605 or email [email protected]

Hope this helps!

Hello,

What I mean is I can't reset anymore whether using the stylus provided or paper clip. And I can see the button itself have been push into the hole a bit but not broken off. I read somewhere that paper clip can't be used to reset the jetbook.

I forget to shutdown the Jetbook for 4 days and when I tried to use it just didn't respond to whatever button including the reset button. So, after thingking for three days, I don't have choice, found out the guidance from a rusia forum to open the back cover, open the battery and reinstall it back.

Somehow, I manage to update the os just using the on button. It read the microsd during startup. But not sure about the about the firmware because I never success to update it. I hope the team can get workaround for those who have the reset button broken.

ProDigit wrote:like Jerry said, the reset button can be pressed with all kinds of things. It's hard to break it, unless you're careless in putting too much force on the switch. Just press and hold for 5 seconds.

Also, there's no real connection to pressing the reset button, and files being corrupt.

Thirdly, there's no battery door, so to remove the battery you'd have to open the device, which would void the warranty, and is not recommended.

Also, if the update does not pass the integrity check, try redownloading the file. There might have been some network error while downloading. I would recommend a download manager, instead of relying on your browser's built in manager, as download managers more correctly support autoresume (in case there's a network collision or download abort).

For this reason I prefer bittorrent over http download, as the built in ecc is much higher, as well as for a company it would mean less bandwidth on their servers.

thanks

I will download the update again and try to update it again.

bullet9 wrote:

Jerry wrote:

bullet9 wrote:
My reset button had broken because i used paper clip to reset the Jetbook Color. Later I found out that you can't reset the jetbook other than using the stylus. This kind of critical information should be printed in the manual inside the box!

Now, I can't reset it anymore other than taking the battery out and put it back. Lol.

I think I still can update using the on button and it updated to the latest os but I can't get the firmware updated. It go through the integrity check and after that it say 'File corupted. Can't update'. I Repeated the process several times, but it didn't success. I don't think that the file is corrupted because the file extracted from the zip file successfully. Is it because I don't use the proper way to update? And I noticed that the new os is slow.

As i bought this just to read pdf, I still can use it but it's so troublesome to go the next page in zoom mode.

Hey,

Thanks for the message.

I have reset the jetBook with all kinds of things (even a piece of tin foil once!!). Are you saying the actual button itself has been broken because of the paperclip? Was it broken off?

You also said you took the battery out so you must have taken the jetbook apart.

Pressing the reset button is essential to the update, to my knowledge there is no way to do it without.

I would see if tech support has some other option, you can call 718-728-3605 or email [email protected]

Hope this helps!

Hello,

What I mean is I can't reset anymore whether using the stylus provided or paper clip. And I can see the button itself have been push into the hole a bit but not broken off. I read somewhere that paper clip can't be used to reset the jetbook.

I forget to shutdown the Jetbook for 4 days and when I tried to use it just didn't respond to whatever button including the reset button. So, after thingking for three days, I don't have choice, found out the guidance from a rusia forum to open the back cover, open the battery and reinstall it back.

Somehow, I manage to update the os just using the on button. It read the microsd during startup. But not sure about the about the firmware because I never success to update it. I hope the team can get workaround for those who have the reset button broken.

I'm not sure, but I think that holding the power button for 5 seconds, will give you the same results.
The only thing the JBC needs to do is reboot, in order to reinstall the files.
So reset is the most logical way, the power button should do about the same function; though I can't say for sure if it will do exactly the same thing.
Worst case scenario, just short circuit the USB plug for a fraction of a second, the JBC will reboot too.

I can't connect my device to my WiFi net. I'm from Chile and I don't know if I have something to do with my connection or with my jetbook color.
I'll be thankful if you can help me to resolve this problem.

Dino wrote:I can't connect my device to my WiFi net. I'm from Chile and I don't know if I have something to do with my connection or with my jetbook color.
I'll be thankful if you can help me to resolve this problem.

Hey,

Thanks for the message, can you tell me what version of the jetBook color you have? It will be in the settings and device info area.

Also, can you see the wireless networks? Or you cant see them and cant connect to them either?

Hello

I work in University in Spain. I bought a JBC on May 1st. This unit arrived with the battery damaged. It run out in less than of a day. After having problems in order to send the unit back with FedEx (I had to drive 200 km in order to send the unit from a FedEx office in Valencia) , a new brand unit was delivered to me on May 30th. When pick up the unit and I tested it just unwrapped from the box I noticed that the software does not respond when I tap with the stylus on the screen. The software detects that I remove the stylus from the socket, and also the blue light turns on when I tap with the stylus on the screen but the software does not respond. The engineering deparment of Ectaco is working on that without results since then, and I have not idea about how I can fix this problem.

I am a little disapointed with this product that has not been working correctly since the University bought it two months ago. Anybody had the same problem with the stylus? I tried to restart, reset and all these things without results. Only once I restarted the device the stylus began to work correctly, but that was only for a few minutes. After that, the problem appeared again and I cant use the stylus. A lot of functions are only available with it and at the moment I can't use the device with its fully capability.

Plataform: 49.37.509
r1302 Spanish 1257