Jetbook Color

Komandor wrote:Hi Jerry,

Can you confirm that coming update on March 1 will be available on http://jetbook.net/update? Or it will be on ectaco.com?

Thank you.

Hi,

Thanks for the message, i haven't heard specifically however i would imagine it would be on jetBook.net.

I think i remember hearing we would be sending out emails to JBC customers but don't quote me on that. I'm sure we will all know more by this Thursday!

Hello,

is the download link already published?

Thanks,

Daniel

No download links, no emails. I feel that Ectaco is playing games with their customers and upgrade is probably not ready yet. Same feeling I had when I was calling customer support

This message was edited 1 time. Last update was at 03/01/2012 08:26:16

It's not like they are Apple. How many of these devices coud they have sold? 200? Perhaps 300 at the most. This story about avoiding server overload indeed sounds cheap. No wonder people start speculating as to the real reasons.

Our risk is "only" $500 paid for the piece of hardware, their reputation is in much higher risk now.

Komandor wrote:No download links, no emails. I feel that Ectaco is playing games with their customers and upgrade is probably not ready yet. Same feeling I had when I was calling customer support

Hi,

Thanks for the message, please check out my post here in regards to the update. https://www.ectaco.com/posts/list/78439.page

I'm sorry you feel that way about our company however, most customers reported they were either satisfied or extremely satisfied with the firmware updates and the update process on the old models.

I do appreciate your patience!

czytacz wrote:It's not like they are Apple. How many of these devices coud they have sold? 200? Perhaps 300 at the most. This story about avoiding server overload indeed sounds cheap. No wonder people start speculating as to the real reasons.

Hi,

I appreciate your feedback and opinion, our company has been in business for over 21 years now so you can rest assured we are doing everything as quickly and efficiently as possible.

Its like a group of hungry people, if everyone rushes the food line at once, no one eats. But if everyone is patient and waits in line everyone will be happy in the end.

I mean hey, we are only about an hour into the work day. Its possible you would receive the email with the information today.

Jerry,
I hope Ectaco will take the time that is needs. The important thing is to release a firmware as goog as this hardware!

This message was edited 1 time. Last update was at 03/01/2012 12:49:07

Hmm... you know there are both advantages and disadvantages to being an "early adopter".

One of the best indicators of a wise early adoption, can be the amount of unrealized potential
that a new gadget has. In this case we also have some real evidence that the device is really
functional, and not "vapor ware".

You can see some of the devices potential with a look at the processors that it uses:
http://www.google.com/url?sa=t&rct=j&q=a8%20cortex%20ereader&source=web&cd=7&sqi=2&ved=0CG0QFjAG&url=http%3A%2F%2Fcache.freescale.com%2Ffiles%2F32bit%2Fdoc%2Ffact_sheet%2FIMX508FS.pdf&ei=0atPT_aHGLKCsgK31NGcDg&usg=AFQjCNEhOr4rg9lkbKwZwYK-uyhqqn1njQ

Ectaco's history of firmware updates is a good one for the jetBooks.

I imagine that the priorities for the software team would have servicing the requests of the school systems
involved in the Russian trial program ahead of the effort to mainstream the "Educational eReader". That's
not to say that there will or should be a lengthy delay in the conversion to a more general purpose eReader,
just that it might take longer than we would like. Part of being an early adopter is that some of these sort
of startup pains are to be expected. (This is my own opinion and I do not speak for Ectaco, I'm just a jetBook
user.)

Luck;
Ken

P.S. I just noticed that the Color jetBook is listed for $499 again and that there is an English "User's Manual"
PDF that you can download.

At least the company should notify people whether or not they receive update and in what time frame. I personally did not receive any emails. I don't like wasting my time and searching forums in order to find out what's going on.

Komandor wrote:At least the company should notify people whether or not they receive update and in what time frame. I personally did not receive any emails. I don't like wasting my time and searching forums in order to find out what's going on.

Hi,

I appreciate your feedback. We have multiple venues in which to contact us for any questions so please don't hesitate. If you find it more convent or less time consuming feel free to contact our support line at 718-728-3605 or fill out the email forum right on our website.

You should definitely receive an email within the next few days. If for some reason you don't receive anything by this time next week please feel welcome to contact us with the information i provided above.

Thanks again for your patience!

mod186k1 wrote:Jerry,
I hope Ectaco will take the time that is needs.

Yes, we have to wait until March 7th. Hope the update is ready by then.

We can even wait until April 1 to get all updates at once. Or even April 7.

Hello altogether,

waiting is not the problem here.

But broken promises are. If someone tells we get something on the 1., knowing that it will not happen than I cannot count on him and in my eyes he looses his reputation.

If it's really a server load problem, there are lot of possibilities to cope with that instead of breaking promises. At least it could have been published earlier. If it's just unfinished software, than the server load story is a bad excuse, not using the expression "lie".
Has some normal customer really had the possibility to see the new release yet to reject my previous statement?

Have a nice weekend altogether.

Daniel

pinguin_do wrote:Hello altogether,

waiting is not the problem here.

But broken promises are. If someone tells we get something on the 1., knowing that it will not happen than I cannot count on him and in my eyes he looses his reputation.

If it's really a server load problem, there are lot of possibilities to cope with that instead of breaking promises. At least it could have been published earlier. If it's just unfinished software, than the server load story is a bad excuse, not using the expression "lie".
Has some normal customer really had the possibility to see the new release yet to reject my previous statement?

Have a nice weekend altogether.

Daniel

Exactly. And I can forgive broken promise as long as I get apology letter with the explanation if not in advance, but at least on the promised date. I didn't get any. Instead I was suggested to call their Help Desk or send them email. Should I be doing that? I don't think so.