Adobe Digital reader

I have had nothing but problems with downloading books to this ereader i can not get the digatal reader to reconize my jbl and have spent a small fortune on ebooks that i can not download to my reader.when i connect to computor it will only open as removalable disk ,and the adoble digital reader will not reconize my jbl so that i can download purchused books,is there a software program that I can use to open these files to be able to download them to the jbl?I am ready to ship this thing back and order a Kobo becuse this is not user friendly! You really need a more involved set of instructions becuse this was supposed to be an easy product to use and so far it is anything but.can you help me or do i return it?

This message was edited 1 time. Last update was at 11/02/2010 23:35:39

You need to have the Adobe Digital Editions (ADE)
software installed on your PC and your PC authorized,
before you connect your JBL running the 0.16e firmware.

At that point the ADE software should see
your JBL and offer to authorize your device (the JBL).

When it authorizes your JBL it will create a place for that
device in the "Library" section of the ADE program. From
then on you can place your ebooks you want on your JBL
into that part of the "Library" setup for your JBL, and then
the ADE program can transfer the file to your JBL's
internal memory.

Luck;
Ken

i have the Adobe Digital Reader and have registered my computor but when i hook my jbl it does not reconize it so i can not down load any of my books.i have tried deleting ADE and redownloading but becuse my comp is registered for some reason it does not show my reader what should i do?

This message was edited 1 time. Last update was at 11/03/2010 15:15:44

OK, first - if you connect your JBL to your PC (without an SD card in the JBL) does it show a new drive letter in
Windows Explorer under "My Computer"?

If so, does it show a folder named ".adobe-digital-editions" in the root? (You may need to allow the display of
Hidden and System Files.)

If so, does that folder have just one file named "device.xml"?

Are there any other files listed?

If so what are they?

Are there any other folders listed for the drive?

If so what are they?

Luck;
Ken

with jbl it shows as remaval disk G and when opened it shows folders of boos,Digital editions,pictures ans books that i have donloaded after opening up zipped files.As for programs there is nothing like you describe.I have the Adobe Air as well as Adobe Digital Editions

This message was edited 1 time. Last update was at 11/04/2010 10:59:19

retta97 wrote:with jbl it shows as remaval disk G and when opened it shows folders of boos,Digital editions,pictures ans books that i have donloaded after opening up zipped files.As for programs there is nothing like you describe.I have the Adobe Air as well as Adobe Digital Editions

If there is no ".adobe-digital-editions" folder with just a "device.xml" file in it, then ADE
will not see the JBL as a device to be "authorized".

If you have a folder named "Digital editions" then it is possible that ADE has tried to
authorize your JBL, at some point. It is in that folder that you should find the ebooks
that ADE has prepared for your JBL, after you had placed your downloaded books
into the JBL section of ADE's Library.

If you wish to try again, you can backup the internal memory to a folder on your PC's
hard drive. Then right click on the drive letter (G: you said) and format the memory
as FAT32. You might run ChkDsk with the options checked after that.

Now just reapply the 0.16e update and it will recreate the needed folder and file.

Then ADE should see your JBL as a new device to be added to its library.

Luck;
Ken

I really don't understand your response am really new to all of this,in my digital folder all it contains when opened is one book in a folder that is "thumbnails" no other labels,Should I redownload Adr? go to website for update ?does not appear that ADE downloaded any but one of the books that I purchused.What is the 0.16e? Or a FAT32,or what is a chkdsk? Do I delete current ADE and redown load?have tried but does not reconise JBL.

p.s. there is no device.xml file

retta97 wrote:p.s. there is no device.xml file

Hi Retta,

Thanks for the questions and sorry for the difficulty on the JBL. I will be glad to help you with it. We also have a full technical support service if you have any questions in the meantime. You can contact [email protected] or 718-728-3605 with any questions.

First please let me know the following:
1) Where was the Item purchased from and when (about)?
2) What firmware version do you have? To find this power up the device. Go to the main menu (Books,PicturesSettings). Select "Settings". Then select "System settings". Then select "firmware version". What does it say exactly?

Please let me know so i can help. Thanks!

retta97 wrote:I really don't understand your response am really new to all of this,in my digital folder all it contains when opened is one book in a folder that is "thumbnails" no other labels,Should I redownload Adr? go to website for update ?does not appear that ADE downloaded any but one of the books that I purchused.What is the 0.16e? Or a FAT32,or what is a chkdsk? Do I delete current ADE and redown load?have tried but does not reconise JBL.

You will see more of the internal memory when you use the USB cable and select
the drive letter for your internal memory.

Your "Adr" program should have nothing to do with your JBL. The "Adobe Digital
Editions" (ADE) program is the e-book and DRM managing software that you
need to be working with to transfer a readable file, onto your JBL, of those
ebooks with the ADE DRM on them when you purchased them.

For the ADE program to be able to create a readable file and transfer it to your
JBL, the JBL must have some files and folders added to the JBL's internal memory.
Some of the data in the files that ADE adds to the JBL are needed for the file to be
seen as readable in the JBL's menues. ADE does this initially when it "Authorizes"
the JBL as a device in the "Library" portion of the ADE software. It updates that
data every time it adds a new ebook to the JBL.

0.16e is the first JBL firmware that made the JBL able to deal with the ADE DRM.
You need this as your firmware version to work with the ADE DRM.

You can check the firmware version by selecting "Settings" from JBL's main
menu and then "System Settings" then "Firmware Version". It should say:
Software: v0.16e Patch: v16

SD cards and JBL's internal memory use "Flash" Memory which most often
use the File Allocation Table (FAT) formatting scheme to organize the data
they store. There are older versions of FAT formatting, but the FAT32 is
better adapted to the needs of an SD card used to store a large number
of ebook files. It is expected that having both the internal memory and
the SD cards using the same format would be a good idea.

ChkDsk is a small utility program that comes with most Windows Operating
System software that most people have running their PCs. If your computer
is operating under an operating system other than windows, it will change
the nature of the troubleshooting instructions a little, so you should let us
know if that is the case.

Deleting and reloading ADE or any software only works if its installation or
operation has become corrupted. In your case, as you have indicated
that there is no ".adobe-digital-editions" folder in the JBL's internal memory
ADE has no reason to expect that it (the JBL) is a device that it needs to
add to its (ADE's) management. In other words it's not ADE's problem.

Luck;
Ken

just wanted to say Thanks so much for all of your help the other day on the phone with the ADR ,I was so upset and Jerry walked me through my problem and after this issue and attempting to use ectacos "help" line and reaching someone I could just barely understand and his answer was save the books that you buy to your computor and download that way and after tring to get him to understand my problem i was ready to give up,called Etaco tried to get RMA number to return only to discover that if you purchuse from co. online you only have 7 days to return if you do not like product.It wasn't that I didn't like my jbl itt was I could not get the ADR to reconize my JBl,which if anyone is reading this this guy is great!He helped me and walked me throgh the process and also with downloading a book that i bought and thought that i would have to be tied to comp. to read but alas now I have every book purchused on my jbl and if you need any help with your reader use this forum or refer to jerry!thank you sooo much.Retta97

This message was edited 1 time. Last update was at 11/06/2010 12:09:16

Hmm... OK so maybe then Jerry can explain how he corrected the problem that this poster
was having with his imaginary "ADR"? I, for one, would like to know how it was done.
I suspect there is more to the story than has appeared here.

Luck;
Ken

Ken Maltby wrote:Hmm... OK so maybe then Jerry can explain how he corrected the problem that this poster
was having with his imaginary "ADR"? I, for one, would like to know how it was done.
I suspect there is more to the story than has appeared here.

Luck;
Ken

Hi Ken,

Im assuming "ADR" and ADE" are one in the same as the "R" and the "E" key are right next to each other.

To fix this problem we:
1) Opened up ADE.
2) Connected the JBL to the computer (had to be done in this order in order to recognize the JBL)
3) Then locate the device within ADE. We did this by pressing the icon that looks like 3 books in the upper left of ADE.
4) Then customer saw the list of books and the JBL device in the bottom left.
5) They dragged a book onto the JBL icon in the bottom left of ADE and then dropped. Tah Dah!

Hope this helps!

Kinda makes you wish Adobe could have done a better job explaining how their
software works. It is pretty bad when the user has everything in place to work
properly but the software is so poorly documented that he doesn't see how it
functions. The user shouldn't have to think there is a problem with his device
when all is as it should be and it is just a matter of using the PC software
properly.

I'll have to keep in mind that when a poster keeps saying that ADE isn't
recognizing his JBL, it may be that it already has authorized it.

Luck;
Ken

Ken Maltby wrote:
Kinda makes you wish Adobe could have done a better job explaining how their
software works. It is pretty bad when the user has everything in place to work
properly but the software is so poorly documented that he doesn't see how it
functions. The user shouldn't have to think there is a problem with his device
when all is as it should be and it is just a matter of using the PC software
properly.

I'll have to keep in mind that when a poster keeps saying that ADE isn't
recognizing his JBL, it may be that it already has authorized it.

Luck;
Ken

Hey Ken,

Very true, I just remembered Ectaco also made a FAQ and walk through on this when we first released ADE compatibility. It is located here. http://www.jetbook.net/adobedrm.php?refid=29532 Hopefully it helps someone!