"The destination disc is full"

turkjey5 wrote:I've sent 2 emails now and they haven't responded.

Hi,

Thanks for the message. Can you please send me a PM (Private message) with your email address. You can send a PM by pressing the button below my name which says PM.

I know we have had problems recently with a few emails, our spam blocker was blocking all emails from @earthlink.com, @sbcglobal.com and a few others.

I will forward it to the warranty team directly. Thank you for your patience!

Jerry wrote:

turkjey5 wrote:jetBook Lite. Now I see that's it's totally frozen, I put in a SD card but it won't open the folders on that or the empty folders on the regular disc. I hit "books" and can see the folders but they won't open. I can't go back either, it's just frozen.

Hi,

Ok thanks for the message. Please try the following.

1) Remove the SD card from the unit.
2) Remove all 4 AA batteries from the device.
3) Wait at least 15 minutes.
4) Replace the batteries.
5) After they are in please hit the reset button, It is a small hole on the back of the unit.
6) The unit should power up to the main screen that says "books, pictures, settings"
7) DO NOT replace the sd card. We want to eliminate that as a possible issue.
8) Try to add a book and see if you have the same issue.

Please let me know how everything turned out!

THis worked perfectly for me!

I'm back again, now the replacement unit has the same problem:"The destination disc is full." The measures cited above don't work.
Thanks

turkjey5 wrote:I'm back again, now the replacement unit has the same problem:"The destination disc is full." The measures cited above don't work.
Thanks

Hi,

Thanks for the massage. Since you have had 2 separate devices and they both developed the same issue i am led to believe it is something with your computer or SD card. It is not out of the realm of possibility they you have a virus on your PC, a corrupt eBook or both. This is not a common issue we are having.

I suggest trying the diagnostics procedure on the eBook (detailed in earlier posts).

If that does not work please call 718-728-3605. Thanks.

I don't see it mentioned but have you tried reformating
the internal memory? At this point you have nothing to
lose. Use the options to check and repair during the reformat.

Luck;
Ken

Ken Maltby wrote:I don't see it mentioned but have you tried reformating
the internal memory? At this point you have nothing to
lose. Use the options to check and repair during the reformat.

Luck;
Ken

Thanks for your comment Ken! As of late, i am technically not 'allowed' to suggest a re-format but you are

Hope it works out.

This message was edited 1 time. Last update was at 01/28/2012 04:26:45

Ken Maltby wrote:I don't see it mentioned but have you tried reformating
the internal memory?

Luck;
Ken

how do you do that?
thanks

Assuming that we are talking about a PC here:

You might consider a couple of things that may provide for some added confidence in
the performance of your JBL, and your ability to understand and address the internal
flash memory (sometimes called the JBL's "hard drive", here).

You can treat the JBL's internal memory as and external drive attached to your PC
by the USB cable. Windows will assign a drive letter to the JBL's internal memory
as it sees the JBL internal flash memory as an attached FAT structure partition.

While the JBL ships from the factory with the internal memory formatted to FAT16,
which is fine for the 120MB. I would suggest that it makes sense to reformat it to
FAT32 to match the format you will want on the higher capacity SD card flash
memory. The FAT32 also includes more advanced file handling and stability
features. (Although, neither format intrinsically supports "load leveling", a feature
of particular interest for flash memory structures.)

Windows includes the "ChkDsk" utility which can find and correct defects in a FAT
file structure, I also feel it is wise to run ChkDsk with the option to "Automatically
fix file system errors" checked but not the option to "Scan for and attempt recovery
of bad sectors". The format function includes the option to run some ChkDsk routines.

If you open "My Computer" you should see all your recognized drives listed. If you
connect your JBL to your PC, with the USB cable, and then open "My Computer"
you should see a new drive listed for your JBL's internal memory ( and one for any
SD card you may have in the JBL)

You can create a folder on one of your PC's hard drives to receive the contents of
your JBL's internal memory. Then click on the drive letter for your JBL to open
a window displaying the contents of the JBL internal memory. You can then use
Ctrl-A to select all the JBL internal memory contents and drag it to the folder on
your PC's hard drive. Now you will have a backup in case you need it, and you
can safely reformat the JBL's internal memory, to FAT32 and run ChkDsk on it.

With the USB cable connected, and My Computer open "Right-Click" on the drive
letter for the JBL's internal memory and you should see a "Format" option. You
can select that option and set the format to FAT32 and set the option for
"Automatically fix system errors" as well as the "Quick Format" option if you like.

You should now have a clean and well structured internal memory. You need to
have a "Books" and a "Pictures" folder on the "Root" of the internal memory.
(They can be empty folders.) You can copy back as much or as little of the
original contents as you want, otherwise. ( Having some extra room in the
internal memory can't hurt, in my opinion.)

If you have firmware version 0.16e then you should have a hidden folder;
".adobe-digital-editions" which ADE needs to recognize your device as one it
can "Authorize". If you have already gone through that process you will have
a "Digital Editions" folder and some subfolders. You would probably want to
copy those back to your JBL, as well.

Luck;
Ken

Thanks for the detailed reply!