The connection between ER400 and PC doesn't work

I have downloaded the latest version of the ER-400 Pro PC-Link software at www.ectaco.com and
connected the dictionary to PC with PC-Link cable and to the cable of external power supply.
I also opened the PC communication section of the dictionary and on the PC monitor I have :
“ Upload from Mobile Device”.
Then in the dictionary I have:
Send data transfer mode>Enter>Uncheck Russian user’s dict.
On the PC monitor: the handshaking.. icon
Then in the dictionary I press" Enter" and I see:
Sending data… Handshaking…
(So, I have handshaking on the both screens, but nothing transfers, and after that: “time out”

I use the port COM1.
Maybe somebody has an experiance in tranefering data between Ectaco dictionaries and PC. Please, inform whatever does work.
Thanks a lot,
Mikhail, [email protected]

Dear Mikhail,

Please make sure that you selected the same port in the settings of the PC link software.
Also, please check the speed of the connection. It should be the same for both.