Problems with start up

I just received my Partner English Spanish PW8000 Talking ELectronic Translator and cannot make the power go on. The battery will charge and green light goes on but immediately goes off and the screen is lit but blank. THe power switch does nothing and all of button do not respond.

Battery is in correctly as is card; what else can I do? What do you recommend or is there a problem with the translator itself?
Jill

This message was edited 1 time. Last update was at 08/29/2007 02:28:06

Dear Jill,

Please try
https://www.ectaco.com/ectaco-posts/list/6580.page
and
https://www.ectaco.com/ectaco-posts/list/6581.page

I have the exact same problem. Can you tell me how your's was resolved?

My unit is new and I was sent an e-mail, from tech support, telling me to remove the battery, then reinstall it and, then, hit the reset button... Which did not work.

Please send the unit back to us for replacement.

Please review our warranty & return policy at https://www.ectaco.com/company/terms_and_conditions
In case more questions arise please contact our New York office. They will provide answers to your questions and explain our return and warranty policy to you.

ECTACO, Inc.
Ectaco Corporate Center
31-21 31st Street,
Long Island City, NY, 11106
Toll Free: +1-800-710-7920
Phone: +1-718-728-6110
Fax: +1-718-728-4023
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