registration key will not work

I have tried repeatedly to enter my registration key and it will not work. I have checked that the caps are on and used zero and the letter O appropriately and still no luck. I also have sent emails to the support staff but so far no reply. Can someone please help me access my IdiomaX translation Suite? Thank you.

Dear Sir / Madam,

Please let us know your order reference number for this purchase.

We'll check the provided registration key with the software developer and will get back to you as soon as we can.

Best regards,
Val Reaves,
Sales Manager,
ECTACO, Inc.
mailto:[email protected]
http://www.ectaco.com

Thanks - I have sent the information to your email address. By the way, this is the first response I have received regarding this problem although I have written several emails to customer support since August 23. I certainly hope this works.

Dear Mary,

We checked the provided key with the software developers, they confirmed that it should work fine.

It may be the case that you accidentally installed a different IdiomaX product.

Please uninstall the downloaded program and download the ordered IdiomaX Translation Suite at
https://www.ectaco.com/download?type=eval&file=TransSuiteEsEn40.exe

To register the software, please copy and paste the e-mail address provided with the purchase as well as your registration key to the required fields.

Please let us know if there is still any problem.

Best regards,
Val Reaves,
Sales Manager,
ECTACO, Inc.
mailto:[email protected]
http://www.ectaco.com

I followed both suggestions and the key finally worked! Thanks for responding to me so quickly.