Samsung Galaxy Player English/Spanish

I just received my Galaxy Player English/Spanish. When I click on the pictures it is in English/Russian. How do I change this?

Health & happiness to all.....

Santas Bro wrote:I just received my Galaxy Player English/Spanish. When I click on the pictures it is in English/Russian. How do I change this?

Health & happiness to all.....

Hey,

Thanks for the message. Do you mean the interface language is in Russian? Or the pre-loaded application are all English Russian?

Which application have you tested?

Well I am not sure what the difference is, but when I click on the Picture Widget (Main Screen), and then on a picture (within the function) it is in English/Russian. When I hit the gears, or whatever they are there are only two languages listed in True Voice - English & Russian with no option to change to Spanish. IMO, this is an error in the system. Somehow Russian got loaded instead of Spanish. It has been like this since I first turned it on. Is there a way to load Spanish into this function?

All other applications are in English/Spanish

Another thing I am having trouble with is the Aprenda el Idioma Basico en 4 Pasos function (Since it is 99% of the time in Spanish for English learners I am not sure what it is called in English). It appears to be set on English for Spanish Speakers instead of Spanish for English speakers. If I knew this I wouldn't need this device. Very rarely it will load the other way, but if I turn off the system and come back it is English for Spanish speakers again. I do not see how to change this for this function. On others there is an arrow circle, and that changes from English/Spanish & Spanish/English. About the only option I see is the gears in the lower left corner. When I press that I am taken to a screen withthe Logo and the Word Reiniciar. When i tap that it asks me Esta Seguro?, but there is no way I can see to change it to Spanish for English speakers.

So far with two of the four functions not being able to be used, I should have just stayed with my ITravel.

Health & happiness..........

In my post I should have said two of eight, not two of four.

Thanks

Hey,

Ok, the best help would be to contact tech support, they are at 1-718-728-3605 or [email protected]

While i am not in tech support i would be glad to help you to the best of my ability, would you be able to post a picture of this so i can take a look at it and compare to the one in house? Specifically take a picture of the feature which is in and the other program which seems to only go in one language direction

I am very disappointed in Ectaco. This is the third product I have purchased. I took your advice and sent an e-mail to support several days ago, and I still have not received an answer.

Up to this point I have recommended your products to many of my traveling friends. I'm not sure that I can any longer do this.

There is an obvious error in the unit that was sold to me, and now I get no answers. Not very good PR Ectaco for someone who has been an on going customer.

I am leaving for Medellin tonight, so I may not see any responses, if any, until my return next week.

I would have thought you would do right!!!

Santas Bro wrote:I am very disappointed in Ectaco. This is the third product I have purchased. I took your advice and sent an e-mail to support several days ago, and I still have not received an answer.

Up to this point I have recommended your products to many of my traveling friends. I'm not sure that I can any longer do this.

There is an obvious error in the unit that was sold to me, and now I get no answers. Not very good PR Ectaco for someone who has been an on going customer.

I am leaving for Medellin tonight, so I may not see any responses, if any, until my return next week.

I would have thought you would do right!!!

Hi,

Please send me your email in a private message. Most likely your message is being blocked or sent to spam. Also, make sure you check your junk mail folder in case we did reply and it got sent there automatically.

Also, feel free to call us any time, 718-728-3605.

Jerry:

You seem like a good guy who attempts to help. Where is everyone else in Ectaco. Why would my mail be sent to your junk mail?

I just sent you a PM. I daily check my junk mail folder, and nothing still has been sent to me in any form by Ectaco.

Health & happiness......

Another thought, why should I have to pay for a phone call on a product of Ectaco that does not function????????

Hi,

I haven't received your eMail address in a PM as i already instructed. Please PM me your email address, also an alternate if you have it. I can have someone contact you directly about this issue.

Also, put your order number in the PM. The order number is in the upper-right of your invoice. It looks like eOrd-4####.