PW800- don't work - Order# COM-181254

This message was edited 1 time. Last update was at 05/26/2007 08:40:05

Dear Alex,

I received my ERm800 and I can't use it.
After starting I receive the message:

System detected internal problems after restart
It's recommended to format User disk.
Proceed with formating ?
Up button - Accept
Down button - Skip

I selected Accept, it respond .. Processed
and the desktop is arrived.

After a few minutes the unit is blocked or make an automatic restart.

I tried to Reset many times but without success: the problem is the same.

Please help me!

Thank you,
Ambrozié

Dear Ambrozié,

Please find a step by step procedure to reload the Firmware for 800 Models here:
https://www.ectaco.com/ectaco-posts/list/6580.page
https://www.ectaco.com/ectaco-posts/list/6581.page

Dear Alex,

I have done:

https://www.ectaco.com/ectaco-posts/list/6580.page
https://www.ectaco.com/ectaco-posts/list/6581.page

for reloading the Firmware for 800 Model but after that the problem is the same: the unit block immediately after a few operations (using the stylus or the the buttons).

After that for rebooting I must use Reset or I must disconnect the buttery (the button On/Off don't works).

Thank You,
Ambrozié

Dear Ambrozié,

Please send the unit back to us for replacement.

For RMA number please call 718-728-6110 ext.206

Please indicate that you received not working model.

Dear Alex I,

Like demanded, I sent you the old bad unit and I have the confirmation that we have received it yesterday (by FedEx).

Could you tel me when I may have my new unit?

Thank you very much!

Ambrozié

Dear Ambrozié,

We sent the replacement to you.

Hi Alex I.,

Like I told you, I received the unit but I am exactly the same problem.
I think you sent me the SAME unit with the SAME problem!

System detected internal problems after restart It's recommended to format
User disk.
Proceed with formating ?
Up button - Accept
Down button - Skip

I selected Accept, it respond .. Processed and the desktop is arrived.
After a few minutes the unit is blocked or make an automatic restart.
I tried to Reset many times but without success: the problem is the same.

(cont)

(cont.)

I tried too:

https://www.ectaco.com/ectaco-posts/list/6580.page
https://www.ectaco.com/ectaco-posts/list/6581.page
and the problem is the same: the unit block immediately after a few
operations (using the stylus or the the buttons).

Please tell me if really this model is OK and send me a GOOD and TESTED unit (could you please take 5 minutes for making a list of base operations).

I like the model but if you are not capable to send me another good unit I
must return you the order (I have not time and money to waste).

Please answer me here; during the day time I can't call you.

Thank you!
Ambrozié

Dear Ambrozié,

We sent working unit to you. We test all products.

Anyway I forwarded you phone number to our support team.
They will contact you shortly.

Hi Alex I,

I talked with technical support; they are not capable to fix my unit.
The unit have BIG PROBLEMS like I wrote in this forum.

I will send you the unit for REPLACEMENT (another money for shipping ! ).
Please DON'T SEND ME THE SAME UNIT. This unit don't works!

I want a dictionary not a lot of troubles!

Thank you a lot!
Ambrozié

Dear Ambrozié,

Ok, we'll double check.

We ready to provide you any LingvoSoft downlodable software for free as compensation.

Please let me know the software title.