I have a serious problem. I can't write some korean word.

2012-07-07 17.46.56.jpg

Hello Ectaco.
It seems a serious problem. I can't write some korean word. I have attached it.
Please Fix it.
This korean word is used very much.

sqlplus wrote:Hello Ectaco.
It seems a serious problem. I can't write some korean word. I have attached it.
Please Fix it.
This korean word is used very much.

Hi,

Thanks for the message. Can you tell me what the word is in English? Also, it shows a second symbol that appears instead, what does that word mean? I will have to pass this information over to development.

I know for some keys you need to press the 'ALT' "CTRL' or 'SHIFT' button. You may want to see if any of that fixes the issue.

That word has very many meanings. And, it is used very widely. I have attached about it.
And, I have been working as a programmer from 1996. So, I know the function of keys on Keyboard.
This word don't need any function keys, such as "CTRL", "SHIFT","ALT".
This word can be written by press "A" key and "U" key and "C" key in turn.
I am very disappointed by this product. I can't use just plain word, like this, and loading speed is very slow.
I want to refund if this problem not solved.

sqlplus wrote:That word has very many meanings. And, it is used very widely. I have attached about it.
And, I have been working as a programmer from 1996. So, I know the function of keys on Keyboard.
This word don't need any function keys, such as "CTRL", "SHIFT","ALT".
This word can be written by press "A" key and "U" key and "C" key in turn.
I am very disappointed by this product. I can't use just plain word, like this, and loading speed is very slow.
I want to refund if this problem not solved.

Hey,

Thanks for the message. Let me write an email to our development team and see what they say about the matter.

Also, in the meantime you may want to contact our technical service department directly as they may have more information for you about this. It would be best to email them at [email protected]

Hope this helps!

I have sent email [email protected], 12 July. But, No one tell me the solutions. I guess, this fault can't be resolved.
Definitely, Ectaco has to recall or refund for it. Because this fault is not on user side.
Tell me the procedure of refund this product, please.

sqlplus wrote:I have sent email [email protected], 12 July. But, No one tell me the solutions. I guess, this fault can't be resolved.
Definitely, Ectaco has to recall or refund for it. Because this fault is not on user side.
Tell me the procedure of refund this product, please.

Hi,

Thanks for the message. I confirmed with the customer support that they have been providing you with continued support for this issue.

For any product returns you must contact 718-728-3605.