Dreadful Problematic and On going Part 5

cont from part 4

Since April 9th I have spent time, energy and lots of phone calls. Promises to call or email me back with answers was sporadic. 25 days since I made my order, a simple order. 25 days - that is ridiculous. I could have gone to a store on March 31st and had a Dictonary for the classes that I could only half participate because I did not have a dictonary. The thing is it is STILL not right.
I am now not looking for apologies I have heard enough. I want the Lingvosoft Japanese Platinum Pack sent as promised and I want compensation for all the calls and time spent chasing you up.
I would have called or emailed Nancy Patton but I feel that would have got me nowhere fast.

Dear Katie,

I apologize that you had to wait while we've been sorting this issue with FedEx.

The Lingvosoft Japanese Platinum Pack that had been promised as a compensation was sent to your email address several days ago. Probably it was delivered to your Bulk mail folder.

Please check your Bulk mail folder and let us know if you did not get it, we'll send the software once again.

Best regards,
Val Reaves,
Sales Manager,
ECTACO, Inc.
mailto:[email protected]
http://www.ectaco.com