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BEWARE BEWARE BEWARE  XML
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[Post New]09/14/2006 11:21:55
    Subject: BEWARE BEWARE BEWARE
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tjwitman



Joined: 09/14/2006 11:10:17
Messages: 4
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I just purchased the [u]Talking Dictionary for English to Slovak. Well, guess what? It doesn't talk in Slovak!!!!!! Now talk about misleading, deceptive advertising!!!!! Also, they promised to do a two for one deal which included the Flash Cards. Well, I didn't even get them!
I wrote to the company explaining that the advertising shows arrows in both directions between English and Slovak, but they said they don't refund software. Very cut and dry. Basically, 'you paid us and you're screwed' is how the message came across.
Their warranty states that the software will 'be free of defects in materials and craftsmanship'. Well, software coding is definitely 'craftsmanship'!!!

DON'T BUY FROM THIS COMPANY!!!!!!!
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[Post New]09/14/2006 12:57:18
    Subject: BEWARE BEWARE BEWARE
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tjwitman



Joined: 09/14/2006 11:10:17
Messages: 4
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As an update, this is what I sent to Alex in the 'Sales' department.

[b]I assume from your non-reply that you are comfortable charging for software that does not perform as advertised. By that I mean that you call it a 'Talking Dictionary' and show arrows going both directions between English and Slovak. I just talked to American Express and your charge just showed up so I have to wait 48 hours before disputing it. The representative said that you clearly misled me by your advertising jargon and they will dispute the claim when I call back. I have taken screen shots of the pages in question in case you change them between then and now.

Also, I see that my comments on your forum are being read. I see 10 people have read it which means that as many as 10 people will NOT be buying anything from your company. I also posted a review of your software on Amazon, as another ex-customer has done.
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[Post New]09/14/2006 12:58:20
    Subject: BEWARE BEWARE BEWARE
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tjwitman



Joined: 09/14/2006 11:10:17
Messages: 4
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Since we can't post but a few words at a time, here is the rest of my email to Alex (which has gone unanswered):


I want to be reimbursed for my purchase. I will gladly uninstall the program and send you whatever proof you need that it has been uninstalled. I have no use for a program that does nothing more than a hand held dictionary that I can get at Borders Books.[/b]




Also, does anyone else have problems with this forum layout not showing all buttons and emoticons????? You would think that a company that sells software could at least get their website to work..........


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[Post New]09/15/2006 07:55:30
    Subject: RE: BEWARE BEWARE BEWARE
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valyar



Joined: 03/03/2006 08:25:28
Messages: 347
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Dear Thomas,

We do not provide misleading information at our website, but once it happened that you felt misled, we deeply apologize. I will further investigate this issue to find out how this could happen with our content team.

I'd like to note that we did not mention at our website that the dictionary speaks in Slovak. The dictionary description clearly indicates that it has the English speech only. Showing arrows going both directions between English and Slovak means that the dictionary provides bidirectional word translation.

Moreover, we strongly recommend our visitors to download a trial version before ordering.

We sent you the download information for the FlashCards, it is rather strange you did not get it. We'll resend the download information as soon as possible.

P.S. Messages containing links to other websites have been removed by our moderator.


Best regards,
Val Reaves,
Sales Manager,
ECTACO, Inc.
mailto:[email protected]
http://www.ectaco.com
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[Post New]09/15/2006 07:56:18
    Subject: RE: BEWARE BEWARE BEWARE
[Up]
valyar



Joined: 03/03/2006 08:25:28
Messages: 347
Offline
Dear Thomas,

Once again, I apologize for all of the confusion. To compensate any inconvenience caused, we are ready to provide the LingvoSoft Learning Voice PhraseBook 2006 English <-> Slovak for Windows for free.

The software translates phrases both ways and speaks translation in both English and Slovak.

You may find the product description at
https://www.ectaco.com/products/LingvoSoft-Talking-PhraseBook-English-Slovak-for-Windows

Please let me know if you wish to take up this offer, we'll send the download information to your email address.

Best regards,
Val Reaves,
Sales Manager,
ECTACO, Inc.
mailto:[email protected]
http://www.ectaco.com
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[Post New]09/15/2006 12:43:33
    Subject: RE: BEWARE BEWARE BEWARE
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tjwitman



Joined: 09/14/2006 11:10:17
Messages: 4
Offline
Thank you Val,

After downloading the phrase software, I believe that I now have something that I can work with. I appreciate your attention and resolution to the problem.
As I said in a separate email, you really should note on your description of the dictionary that (for some reason) it does not have the ability to speak in Slovak.

Thanks again,

Tom
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