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Can't download - Am I another idiot?  XML
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[Post New]09/12/2006 14:02:11
    Subject: Can't download - Am I another idiot?
[Up]
Anonymous



Is this company legit? I purchased the multiple language Asian package and have been unable to download it, even with the keys. I have sent e-mails and have been holding on the phone for the past twenty minutes. If they can't support these products the Better Business Bureau needs to know about it.
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[Post New]09/12/2006 16:59:08
    Subject: BBB NYC
[Up]
Anonymous



http://newyork.bbb.org/ReportAProblem.aspx?pId=4 Good luck!
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[Post New]09/13/2006 08:30:25
    Subject:
[Up]
alexi



Joined: 03/03/2006 08:28:51
Messages: 427
Offline
Dear Customer,

Thank you for your order.

Please let us know your order number and we will provide instuctions to you.
You may also e-mail Paul Feo at [email protected]
Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
[email protected]
http://www.ectaco.com
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[Post New]09/14/2006 17:21:07
    Subject:
[Up]
Anonymous



To the original poster:
Did you in fact get satisfaction with the response from Ectaco? Or did you get the run around?


alexi wrote:Dear Customer,

Thank you for your order.

Please let us know your order number and we will provide instuctions to you.
You may also e-mail Paul Feo at [email protected]
[Email]
[Post New]09/26/2006 04:41:16
    Subject:
[Up]
alexi



Joined: 03/03/2006 08:28:51
Messages: 427
Offline
Dear Anonymous,

We always provide detailed instrucations and help our customers.

99% of our customers are completly satisfied with the products and customer service.
Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
[email protected]
http://www.ectaco.com
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