Registration problems - no reponse from Lingvo?

Hi Lingvo,

You guys processed my order for LingvoSoft Suite 2006 English <-> Thai for Pocket PC on Monday the 12th of Jan, sent a download link and reg keys, but haven't answered my inquiries.

I've used your support form once, sent 2 emails and still haven't received a reply regarding my inability to register your product on my pocket pc. The 3 registration keys, when entered into the correct applications on my pocket pc, come back as "the registration key you entered is not valid".

My order number is: Order# LSC-170247

Please help me resolve this issue.

Thanks,

Barry

Hi Barry,

I forwarded your email to our tech support team representative. He will contact you shortly. Sorry for delay.

Thanks Kate,

I just got an email from Paul Feo asking for the same information I sent him 24 hours ago. Why does this take so long?

Barry

Hi Barry,

Sorry, we are not able to emmediately response to our customers requests. But we are trying to do our best. Sorry for delay.

Hi Kate,

I'm sure you're doing the best you can, but bought your product 9 days ago and haven't received reg codes that work yet.

I'm trying hard to be a satisfied customer but you're making it very hard.

Isn't there something you can do to solve this? I'm not the only poster here on this board with this problem.

Thanks,

Barry

This message was edited 1 time. Last update was at 02/01/2007 08:37:13

Hi Barry,

Unfortunately we are not able to immediately response to all our customers.

I forwarded your email to our tech support team. They will contact you shortly. Sorry for delay.