Translator doesn’t work. What I have to do?

We bought translator in April. Translator didn’t recharge. I tried to recharge it using 2 batteries, it didn’t work. We received new translator couple weeks ago. It doesn't turn on and doesn't recharge again.
How we can solve this problem? We bought enough expensive product and I would like to use it when I need.

Maria wrote:We bought translator in April. Translator didn’t recharge. I tried to recharge it using 2 batteries, it didn’t work. We received new translator couple weeks ago. It doesn't turn on and doesn't recharge again.
How we can solve this problem? We bought enough expensive product and I would like to use it when I need.

Hey,

Thanks for the question! What model number do you have? Please let me know so i can better help with the problem. Thanks!

Jerry wrote:

Maria wrote:We bought translator in April. Translator didn’t recharge. I tried to recharge it using 2 batteries, it didn’t work. We received new translator couple weeks ago. It doesn't turn on and doesn't recharge again.
How we can solve this problem? We bought enough expensive product and I would like to use it when I need.

Hey,

Thanks for the question! What model number do you have? Please let me know so i can better help with the problem. Thanks!

It is Translator iTravl NTL-2R Englis-Russian Ultimate Travel Tool

This message was edited 1 time. Last update was at 10/04/2010 16:43:41

Maria wrote:

Jerry wrote:

Maria wrote:We bought translator in April. Translator didn’t recharge. I tried to recharge it using 2 batteries, it didn’t work. We received new translator couple weeks ago. It doesn't turn on and doesn't recharge again.
How we can solve this problem? We bought enough expensive product and I would like to use it when I need.

Hey,

Thanks for the question! What model number do you have? Please let me know so i can better help with the problem. Thanks!

It is Translator iTravl NTL-2R Englis-Russian Ultimate Travel Tool

Hey,

Thank you for your question and your patience with everything.

I recommend a master reset of the unit please follow this procedure.
1) Take out the SD card from the side of the device
2) Take the battery out.
3) Leave both out for at least 10 minutes
4) Replace the SD card and then the Battery.
5) Don't touch any buttons, just plug the device in and charge overnight.
6) After t

I did everything few times with both batteries. Translator doesn't recharging at all.

Maria wrote:I did everything few times with both batteries. Translator doesn't recharging at all.

Hi,

Ok please try the following. (they are unlikely to be the problem but worth a try)
1) Try with a different charger (almost any Mini USB charger will work)
2) Try charging with a different outlet in the house or apartment.

If these things do not work then it would be best to send the item back under warranty replacement (if it was purchased less then a year ago). Please let me know if the above works, if not i can give you information for warranty replacement. Thanks again for your patience!