What Ever Happened to the 3 For 1 Special? Never Received It

Well, first I have to say that I am quite pleased with my EP900. It works brilliantly and hopefully lasts for quite some time.

My ONLY complaint with Ectaco is the customer service department. I have called numerous times only to be put on hold. You see, my problem is simply that I purchased my unit on the premise of the 3-for-1 Back To School Sale. My unit arrived and I did not get the other items that were supposed to be included. I called Ectaco and finally got through to someone that stated that he would be sending my items (Electronic Translator and Accessory Pack) UPS and I would have it within a week.

It's been over a week and I never received the items due to me in the advertised special.

My order number is: eOrd-439258 and customer ID # is e213947.

I would appreciate this being sent to me.

Thanks

comtec wrote:Well, first I have to say that I am quite pleased with my EP900. It works brilliantly and hopefully lasts for quite some time.

My ONLY complaint with Ectaco is the customer service department. I have called numerous times only to be put on hold. You see, my problem is simply that I purchased my unit on the premise of the 3-for-1 Back To School Sale. My unit arrived and I did not get the other items that were supposed to be included. I called Ectaco and finally got through to someone that stated that he would be sending my items (Electronic Translator and Accessory Pack) UPS and I would have it within a week.

It's been over a week and I never received the items due to me in the advertised special.

My order number is: eOrd-439258 and customer ID # is e213947.

I would appreciate this being sent to me.

Thanks

Hey,

Thanks for the question! The 3 for one offer is only for multilingual items, these are items with 6 or more languages starting at $450.

This message was edited 1 time. Last update was at 09/28/2010 06:56:54

Jerry wrote:

comtec wrote:Well, first I have to say that I am quite pleased with my EP900. It works brilliantly and hopefully lasts for quite some time.

My ONLY complaint with Ectaco is the customer service department. I have called numerous times only to be put on hold. You see, my problem is simply that I purchased my unit on the premise of the 3-for-1 Back To School Sale. My unit arrived and I did not get the other items that were supposed to be included. I called Ectaco and finally got through to someone that stated that he would be sending my items (Electronic Translator and Accessory Pack) UPS and I would have it within a week.

It's been over a week and I never received the items due to me in the advertised special.

My order number is: eOrd-439258 and customer ID # is e213947.

I would appreciate this being sent to me.

Thanks

Hey,

Thanks for the question! The 3 for one offer is only for multilingual items, these are items with 6 or more languages starting at $450. Please read here for the details of the promotion https://www.ectaco.com/info/hardware/

Your device should have had a promotion whereby you received an accessory pack as a free gift. I did just review your order however i noticed this accessory pack was not included. If a representative told you otherwise it may be best to speak with the person who took your order (if placed on the phone).

In order to get this accessory package please contact our technical support directly at 718-728-3605 begin_of_the_skype_highlighting 718-728-3605 end_of_the_skype_highlighting or send an email to [email protected]. It may be best to email because their are times of the day where we experience very high call volume. Please put your order number in the subject of the email.

Hope this helps!

6 or more languages - Please point me to where it states that in the verbage. I do not see reference to that anywhere on that page. That page is just a sales promotion page (no terms at all listed there)

As part of the growing demand for language learning, Ectaco is instituting a 3-for-1 offer. Buy one ECTACO electronic translator and get a second translator as a gift PLUS an Accessory Pack with loads of extras!
This is the perfect opportunity to combine business and pleasure - get a present for yourself and get something for your friends and loved ones too!

ALSO, the offer SPECIFICALLY mentions the device I purchased!

Our unbeatable deals for language learning and translating devices are one of a kind - the Partner P900 and our bestselling product for travelers, the iTRAVL NTL series: Get the traveler's 10-language Universal Translator ML350 ($100 value) and an Accessory Pack (up to $155 value) absolutely FREE!

I purchased a Partner P900 for $599.95. I SHOULD receive the ACCESSORY PACK AND UNIVERSAL TRANSLATOR FREE AS STATED.

Geez, you guys are confusing!

Hey,

Thanks for the question and sorry about the confusion. It appears this order was placed over the phone with a representative. Discounts, deals and promotions given by a representative may be different then those for online orders.

If we have a new promotion for this item that was not valid last week we can sometimes still give the promotional items as a free gift. Please contact our support team and they will be glad to help you out with this difficulty. The number is 718-728-3605 or email [email protected]. Please reference the order number.

Hope this helps!

This message was edited 1 time. Last update was at 09/08/2010 19:50:27

Just wondering... but shouldn't it be made clear exactly what someone is going to be getting with their order at time of purchase?

I'm new here, but I mean it just seems it would be common courtesy.

Pinnacler wrote:Just wondering... but shouldn't it be made clear exactly what someone is going to be getting with their order at time of purchase?

I'm new here, but I mean it just seems it would be common courtesy.

Hey,

Thanks for the question!

Although we try our best to make to make an order clear at the time of purchase misunderstandings and general confusion sometimes occurs. Here's what we do to eliminate this confusion.

1) The details of our promotion can always be read on the website, the back to school promo on now can be read here https://www.ectaco.com/info/hardware/
2)When a customer orders online they have the opportunity to review the order to see exactly what they are getting before they enter in any payment info.
3) Representatives always repeat what you would be be getting if the order is placed over the phone.
4) We have a phone number on our website in case their are any questions about an order or a promotion.
5) We have an ema