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touchscreen iTRVL TL-2F don't react on stylus tapping  XML
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jgs



Joined: 12/09/2009 05:16:47
Messages: 2
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therefore Ican't calibrate it (as it was suggested on forum)
NB I purchased it on 11/30/2009 and it worked only a week !! :S
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green



Joined: 02/19/2008 04:12:34
Messages: 473
Offline

Dear Customer

press the little tiny reset button on the back of the dictionary, wait for installation, do calibration, and it would be just fine.

Customer support team
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jgs



Joined: 12/09/2009 05:16:47
Messages: 2
Offline

the reset button don't fix the problem. I've try to remove the battery and/or the chip card and put them back, also.
NB the alert e-mail for an answer in the forum have a bad link :

Hi,

You received this email because the topic "touchscreen iTRVL TL-2F don't react on stylus tapping" at Ectaco.com had got an answer since your last visit.
You may use the following URL to read the messages. You will not get more notifications until you read the topic.

https://www.ectaco.com/https://www.ectaco.com/ectaco-posts/list/18334.page#25694

thank you
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green



Joined: 02/19/2008 04:12:34
Messages: 473
Offline

Dear Customer


Please, contact ECTACO technical support by email [email protected] or by phone 1-718-728-6110 to get Your unit replaced under warranty.

Best Regards,
Pavel - technical support
Ectaco INC,
Phone: (718-728-3605

This message was edited 1 time. Last update was at 12/17/2009 18:13:33

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