IMPOSSIBLE TO FILL THE FORM TO ORDER UNTIL THE PAYMENT

I try to do it IMPOSSIBLE TO FINISH...

First I have to tell that I am sorry if my english is not perfect because I am french.

Any confirmation except a code number COM... and I am still looking forward a reply to my mails explaining my problems... Few days ago Stacy Miles gave me a link to pay with Paypal : but it is not working. I have told him 2 days ago : nobody answer me.

I wonder if you keep my order ? Must I refill a form to order again. May be in U.K. Because it is closest from France ? May be it works better than USA... I don't know what to do... Since 2 days nobody answer me, I have tryed to call you but "a machine answer me" and nobody called me back. Very STRANGE... to leave your customers without help (I mean correct help including a positive result).
You have my order, with a code number... Lost somewhere... And you don't follow this order ? Not very professionnal, isn't it ?

May be somebody will read this complain... And I will get some answers...

Dear Sir / Madam,

All emails are answered within 24 hours on business days.

Once you placed the order, you should have received the order confirmation by email.

I am sorry to hear that you did not receive our replies, perhaps our emails went into your junk or bulk mail folder.

If you need any information concerning the payment for your order, please feel free to contact us at [email protected]

Best regards,
Val Reaves,
Sales Manager,
ECTACO, Inc.
mailto:[email protected]
http://www.ectaco.com

I have NOT recieved a confirmation or any reply about my problems! 1st) my purchase does not show on "my account" on this web site, though I do have the confirmation letter for that purchase 2nd) I made payment through Pay Pal and have confirmation that the money was sent and recieved, but NO confirmtion from ECTACO confirming reciept of money . I have sent emails containing both confirmation emails, I have made phone calls and only get an answering machine. I am starting to fear that my money was stollen by this company! I have NOT had ANY replys and it is over 24 hours! not even confirmation of recieving an email!! What can I do!!!

Dear Pamela,

If you wanted the order to show on your account you should have logged in to your account before placing the order.

Please send us an email at [email protected] with your account details so we could have your order added to your account.

I was also advised that we've got the payment for your order.

Should you have any further questions regarding your order, please feel free to contact Leslie Green at [email protected]

Best regards,
Val Reaves,
Sales Manager,
ECTACO, Inc.
mailto:[email protected]
http://www.ectaco.co.uk