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PDF files will not open  XML
Forum Index » jetBooks
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[Post New]09/07/2009 19:24:59
    Subject: PDF files will not open
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lls



Joined: 09/07/2009 19:22:12
Messages: 2
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I have transferred several PDF files to my new Jetbook and when I try to open them to read I get the error "Failed to open the file!". Please help!
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[Post New]09/08/2009 16:44:29
    Subject:
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leovbrown



Joined: 03/04/2009 12:08:18
Messages: 6
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I have had similar problems with PDF's. To get around it, I downloaded a freeware print to PDF program (I use Cute PDF) on my PC. I open the PDF on my computer with Adobe Reader and choose print. I print to the Cute PDF program and then load that into my Jet Book. I can open the files then.
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[Post New]09/09/2009 23:04:44
    Subject: PDF files will not open
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lls



Joined: 09/07/2009 19:22:12
Messages: 2
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Thanks for the suggestion. However these are Adode Digital Edition PDF files, there are no print rights and I can't open the PDF file with an older version of AdobeReader.

Is there an OS upgrade or firmware update that can will allow the opening of PDF files.
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[Post New]09/10/2009 09:17:22
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bill_mchale



Joined: 09/09/2009 14:07:03
Messages: 2
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It sounds like these are DRM'd PDFs. As far as I know, the Jetbook does not support ADE or other types of DRM.

--
Bill
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[Post New]09/14/2009 16:48:37
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green



Joined: 02/19/2008 04:12:34
Messages: 473
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Dear Customer

“Apologize for the inconvenience, but ECTACO Jetbook doesn’t recognize DRM. We are working on updates to get DRM available for Jetbook and those updates will be available shortly. For now, we recommend to search files available in HTMP, ePub and TXT formats. Those are the most popular on the Internet and I am confident You will be able to find any book in one of those formats. Please, contact ECTACO Technical Support by email [email protected] if You have any questions.”


customer support team
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