Issue with upgrading firmware

I have tried and tried to upgrade my firmware all to no avail....

Today I tried to look at available memory on the SDcard from the jetbook and it showed nothing and by that I mean that available and used were both BLANK. There is nothing on this card or the previous one, I have tried two, BOTH brand new.

Today I also tried using the Jetbook as the card reader to reformat the SDcard and not only did it take more than an hour...when it was about 3/4 done it said that the formatting could not be interrupted. I tried this twice.

It formatted fine when I just used my PC to read it.
I put a .jpg picture on the card as well and when I try to access it the only thing that shows up is a SD file that WONT open and the jetbook image.

Is it possible that the jetbook is NOT recognizing the SDcard? And if so NOW what do I do?

Dear Customer

Please, send the unit to:

ECTACO Inc,
31-21, 31st Street, Long Island City, NY, 11106, USA,

Please, have a copy of the invoice attached and description of the technical problem as well.

Please, put RMA# on the top of the box: "PVC-WARRANTY".

We will replace the unit as soon as possible and send You another one.

GP Customer Support Team
www.Ectaco.com

Thank you for your answer..

just to be clear here is the " RMA# "PVC Warranty or are you wanting two different things?

I am also not sure if I can find my reciept which is what I guess you mean by INVOICE?

I bought my Unit at Fry's Electronics here in WA state.

Dear customer

1. yes

2. Please, contact vendor (Fry’s) to obtain proof of purchase (receipt or invoice)

ECTACO will not provide warranty without proof of purchase

GP Customer Support Team