My Jetbook color doesn't work

HuwG wrote:Hi Jerry

I've sent 2 emails to support@ in the last week with no reply to date.

Please give me a postal address to send the unit to for repair or replacement, preferably in Australia.

All I can get no matter what I try is big ben. If I format the HDD what format is required?

Regards

Huw

Hi Huw,

If you can, please send me a PM with your email address, i can forward it to support. You can always call 1-718-728-3605.

Also, please make sure to check your junk mail folder in case a response ends up there. Some mail clients automatically delete junk.

Hope this helps!

Good afternoon:

Yesterday i had the same problem that Hazark, my jetbook doesnt work, i can see the screen with the screen saver but not clearly.
I have tried to reset it but i cant fix the problem.

Jerry, I need a solution as soon as possible.

I'm spanish too.

[email protected]

Eugenio Oncala wrote:Good afternoon:

Yesterday i had the same problem that Hazark, my jetbook doesnt work, i can see the screen with the screen saver but not clearly.
I have tried to reset it but i cant fix the problem.

Jerry, I need a solution as soon as possible.

I'm spanish too.

[email protected]

Hi,

Thanks for the message. Can you explain more about the screen? Is is cloudy or have any marks on it? Can you take a picture of the screen and show us?

Keep in mind, the item will have a one year warranty on it. If we cant get it to work right we will replace it with a new one.

Hi Jerry:

Thanks for your fast repply; right now, it's working well again, i dont know why... maybe he was afraid when i was ready to take a photograph...
I will test it this week and if the problem go back to the same thing i will post again (before i will take the photo).

P.S. I have removed the SD Card that i had installed last week (but i will test it again)

Eugenio Oncala wrote:Hi Jerry:

Thanks for your fast repply; right now, it's working well again, i dont know why... maybe he was afraid when i was ready to take a photograph...
I will test it this week and if the problem go back to the same thing i will post again (before i will take the photo).

P.S. I have removed the SD Card that i had installed last week (but i will test it again)

Ok great, let me know how it goes. I just had a problem today where a specific brand SD card was causing my Toshiba laptop to crash.