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JetbookColor frozen after update  XML
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[Post New]07/16/2012 11:00:52
    Subject: Re:JetbookColor frozen after update
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Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
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erninyovoodoo wrote:
nerve_net wrote:
Well,

Ectaco currently doesn't has offices in Europe. The only way to get your Jetbook repaired is through the NY office, if applicable you will get an RMA number from them but you have to pay both shipping costs.

Ectaco normally is a bit slow contacting customers, so be patience, they will contact you. I had a similar problem with a frozen JBL in April, I live in Spain as you, you can try to contact Ectaco in UK but they will transfer your questions to the NY office. This is a no go.

Currently, I do not recommend buying any Ectaco product in Europe as there is really no european office for us. This is a shame as I like their products, I hope they will open some day an office in Europe, until that happens do not buy anything from them.

Buying an Ectaco JetBook in Europe is no better than buying any other Chinese ebook reader, you will get the almost the same product (Ectaco really do not makes ebook readers, a chinese brand is behind that job), you will get a low price and poor support (no support at all or in the best case you have to send the device back to China), only the firmware makes the difference, a big one of course.

So be patience, in the worst case you have to send your device back to the U.S.A.

Regards.


Thanks for your words and experience.



Hi,

Thanks for the message and sorry about the difficulty. It is very possible your message went to spam or was caught up in our servers especially if the title of the message was changed, attachments were added or a link was added. It is always important to follow up with us if you don't hear back within 24-48 hours as a problem like this could have occurred.

Also, you can contact the phone line at 718-782-3605

Hope this helps!
[Post New]07/18/2012 08:38:37
    Subject: Re:JetbookColor frozen after update
[Up]
erninyovoodoo


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Joined: 06/14/2012 08:03:04
Messages: 7
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I have re-send the contact email to [email protected]

I'm still wating a reply....
[Post New]07/18/2012 10:47:09
    Subject: Re:JetbookColor frozen after update
[Up]
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
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erninyovoodoo wrote:I have re-send the contact email to [email protected]

I'm still wating a reply....


Hi,

I will check for you now to see if their was any delay.
[Post New]07/18/2012 18:02:06
    Subject: Re:JetbookColor frozen after update
[Up]
Jerry



Joined: 06/28/2010 05:09:51
Messages: 908
Offline
Jerry wrote:
erninyovoodoo wrote:I have re-send the contact email to [email protected]

I'm still wating a reply....


Hi,

I will check for you now to see if their was any delay.


Hi,

Our technician is unable to find a record of your email. Can you please send me your order number and your email address in a PM?

This message was edited 1 time. Last update was at 07/18/2012 18:02:21
 
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