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Problems with the EB800  XML
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[Post New]02/04/2008 04:53:33
    Subject: Problems with the EB800
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tedcry



Joined: 02/04/2008 04:27:45
Messages: 4
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I have Ectaco Partner EB800 .Everithing works properly and I was happy.A couple of days ago I took out the card and when I inserted it back into the dictionary it wouldn't work.I have tried several times,but I did not succeed. Anyway works properly ,but only if I hold the card.I thing something at the Memory Card Slot is broken and the card can't stay in.I send 2-3 e-mails and I've got answer.Can't be true! You told me I should send the dictionary to your New York office. I bought my dictionary(which was really expensive) from UK-web site and I still have waranty.Obviously the expenses will be very high if I do that,are you going to cover them?Please ,let me know,because I think this is really not fair and I 'm really not Happy now. And after this I've got another answer Please contact our New York office. They will provide answers to your questions. What's wrong with you people? I 'm absolutely DISAPPOINT from your service.

This message was edited 1 time. Last update was at 02/20/2008 02:44:07
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[Post New]02/05/2008 09:09:58
    Subject:
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valyar



Joined: 03/03/2006 08:25:28
Messages: 347
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Dear Sir / Madam,

Please let us know your order reference number for this purchase.

We'll then be able to investigate this further in order to assist you.

Best regards,
Val Reaves,
Sales Manager,
ECTACO, Inc.
mailto:[email protected]
http://www.ectaco.com
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[Post New]02/05/2008 11:52:11
    Subject: ORDER SUMMARY
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tedcry



Joined: 02/04/2008 04:27:45
Messages: 4
Offline
ORDER SUMMARY
Order# UK-182059
Site: http://www.ectaco.co.uk


PRODUCT INFO
Name Qty Price Subtotal
ECTACO Partner EB800 - English <-> Bulgarian Talking Electronic Dictionary and Audio PhraseBook 1 £259.95 £259.95
Discount GBP 10 1 -£10.00 -£10.00
ECTACO Multilanguage Universal Translator ML320(£79.95 value) 1 £0.00 £0.00
Shipping £0.00 £0.00
Grand total: £249.95*
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[Post New]02/07/2008 01:51:11
    Subject:
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valyar



Joined: 03/03/2006 08:25:28
Messages: 347
Offline
Dear Teodora,

Thank you for the information provided.

Please send the ordered unit with a copy of original invoice for further investigation to our UK office, the address is as follows:

Ectaco UK Ltd.
C/O Unit 406, Bow Business Center
153-159 Bow Road;
London, E3 2SE;
United Kingdom


Best regards,
Val Reaves,
Sales Manager,
ECTACO, Inc.
mailto:[email protected]
http://www.ectaco.com
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[Post New]02/13/2008 02:12:00
    Subject:
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tedcry



Joined: 02/04/2008 04:27:45
Messages: 4
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hi,the london deparment have recieved the dictionary on.08.02, but i still have not got any news. when do you thing they will get it back to me? how long it usually takes?
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[Post New]02/19/2008 13:10:56
    Subject:
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green



Joined: 02/19/2008 04:12:34
Messages: 473
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Dear Teodora,

We will check with our UK office and will reply on your request shortly.


Customer Support

Ectaco Electronic Translators

www.ectaco.com
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[Post New]02/19/2008 15:31:02
    Subject: :)
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tedcry



Joined: 02/04/2008 04:27:45
Messages: 4
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I've got my New dictionary ,Thank you very much
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