Undelivered item, no contact or confirmation. What to do?

I ordered a Greek Xmas package 3 for 1 Ectaco on the UK site.
I paid with Visa, was told it was 3-4 days delivery ( ages ago) and never heard anything ever again.
No emails, nothing - no explanation, no calls, and I am worried as it's my Dads Christmas present.
What can I do, even my order history has vanished off the screen and I've nothing to show for my money.
I'm very disappointed at the lack of contact - even if the order had gone through I'd have expected somthing from this company, but not a single email, it's awful.

Dear Friend,

What is the order number?

Please let me know the date of purchase as well as the name & e-mail address that you used.

Hi
As I said, I got no confirmation after paying so all I can give you are these two email addresses and payment was made in the last fortnight.
Delivery postcodes are also supplied.

Name : J Turburfield
Company : UK Sports Warehouse
tel : 01295 266225

[email protected]
[email protected]

Delivery address postcodes are
OX16 5TU / OX16 5TE
or
OX15 0SR

I would appreciate some information asap as this is a Christmas present
Regards
Jim

Dear Jim,

You put your e-mail address incorrectly in your order form that's why we were unable to reach you.
Moreover, we failed to get you at the number provided.

Now we can process the order since you provided the correct information.