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Problems with brand new RF800  XML
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[Post New]12/07/2007 08:39:53
    Subject: Problems with brand new RF800
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audrey



Joined: 12/07/2007 07:52:59
Messages: 7
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I have problems with my new translator RF800 which are similar to https://www.ectaco.com/ectaco-posts/list/10665.page. In my case PhraseBook doesn't work: when I click on it, there appears the application window with a clock icon in the screen center for a second, and than the screen turns off and again on with ECTACO logo on it (in other words, systems reloads). So I cannot access PhraseBook anyhow.
I've already tried to do reset and to reload firmware, but it didn't help. Since the problem looks like a software one (application fails during its initialization), I would like also to try rewriting the content of the MMC card. Could you send me the link to the software that comes with my model? I've already asked support fot it but the do not respond.

May be you have other suggestions concerning the origin of the problem? It seems that I'm not the first to complain about this.
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[Post New]12/10/2007 05:43:09
    Subject:
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alexi



Joined: 03/03/2006 08:28:51
Messages: 427
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Dear Friend,

Please try to reset the unit and calibrate the screen again.
It is necessary to tap the target firmly and accurately at each location on the screen. The target will continue to move until the screen is aligned.
Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
[email protected]
http://www.ectaco.com
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[Post New]12/10/2007 05:48:36
    Subject:
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audrey



Joined: 12/07/2007 07:52:59
Messages: 7
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I've tried this several times already, it doesn't help.
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[Post New]12/10/2007 10:14:21
    Subject:
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audrey



Joined: 12/07/2007 07:52:59
Messages: 7
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Actually I've tried everything that you advised in https://www.ectaco.com/ectaco-posts/list/10665.page for the same bug.
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[Post New]12/11/2007 09:37:18
    Subject:
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alexi



Joined: 03/03/2006 08:28:51
Messages: 427
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Please contact [email protected]
They will help you to install new OS.
Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
[email protected]
http://www.ectaco.com
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[Post New]12/13/2007 03:51:12
    Subject:
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audrey



Joined: 12/07/2007 07:52:59
Messages: 7
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Reinstalling of the software didn't help.
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[Post New]12/14/2007 02:53:36
    Subject:
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alexi



Joined: 03/03/2006 08:28:51
Messages: 427
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Please send the unit back to us for replacement.

Please review our warranty & return policy at https://www.ectaco.com/company/terms_and_conditions
In case more questions arise please contact our New York office. They will provide answers to your questions and explain our return and warranty policy to you.

ECTACO, Inc.
Ectaco Corporate Center
31-21 31st Street,
Long Island City, NY, 11106
Toll Free: +1-800-710-7920
Phone: +1-718-728-6110
Fax: +1-718-728-4023
mailto: [email protected]
Alex I. Cowperwood,
Sales Department
Ectaco Electronic Translators
[email protected]
http://www.ectaco.com
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[Post New]12/14/2007 06:15:03
    Subject:
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audrey



Joined: 12/07/2007 07:52:59
Messages: 7
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Device was finally fixed by taking out the battery for more than two hours. Thanks a lot to the support in the NY center, they are really helpfull!
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